Frequently Asked Questions


You may complete your order without an account. However, creating an account allows you to:

  • Store billing and shipping information for a faster checkout experience
  • Review your order details and history
  • Request exchange or return directly from your account

Depending on the status of your order, you may modify or cancel the initial order.

If you need to make changes to your order, please contact us through Whatsapp (+971 55 343 9920) or via email at onlinesales@ as soon as possible. We will do our utmost to accommodate your requirements.


We offer free two-to-three-days delivery within UAE. A same-day delivery option is also available within Dubai city limits. Please refer to our “Terms of Sales” for further details.

Private Collection can only ship to one location per order. If you wish to send to multiple addresses, please place separate order for each addresses.

Please contact us through Whatsapp (+971 55 343 9920) or via email at onlinesales@


Items unused and in fully re-saleable condition with all accessories (dust bags, tags) and with the original packaging must be returned to us within 30 days from the date of delivery.

Accessories (sunglasses, scarf, shoumagh, ghutra and such) must be returned in the same condition it arrived in, including all packaging and documents provided with it within 7 days from the date of delivery.

All sandals must be tried on for fit and size on clean, carpeted surfaces only until you are sure that you will be keeping them. Please take care not to mark the soles or damage the shoe box. Items that are damaged or soiled may not be accepted and may be returned to you. Please refer to our “Terms of Sales” for further details.

Once your return has been received, inspected, and accepted, we will then process your refund.

Shipping costs and applicable taxes or import duties are non–refundable. Depending on your financial establishment, refund may take up to 14 business days for the credit to post to your account.

Need Help?

Contact us through whatsApp (+971 55 343 9920) or via email at onlinesales@

Client Liaison is available Saturday to Wednesday from 10:00 AM to 7:00 PM (UAE Time) excluding holidays, and Thursdays 10:00 AM to 3:00 PM (UAE Time) excluding holidays.