Arca Ostrich Naturale

1. All orders placed are sent out with their original packaging
   and accessories (such as dust bags or paper bags, depending on the
   product) and carefully packed with our e-commerce box.
2. Gift wrapping and personal message options are available on our Cart page.

Share some content to your customers about your products.

1. Items unused and in a fully re-saleable condition with all
   accessories (dust bags, tags), and with the original packaging, must be
   returned to us within 30 days from the date of delivery.
2. Accessories (sunglasses, scarf, shoumagh, ghutra, and such) must be returned in the
   same condition it arrived in, including all packaging and documents
   provided with it within 7 days from the date of delivery
3. All sandals must be tried on for fit and size on clean, carpeted surfaces only, until you are certain that you will keep them.
4. Please take care not to mark the soles or damage the shoe box.
   Items that are damaged or soiled may not be accepted and may be returned to you.
5. For any discrepancies with your order or if you receive an item that is not in
   perfect condition, please WhatsApp us at +971 55 343 9920 from 10 am – 7
   pm (UAE time) or email us at onlinesales@privatecollection.ae.
6. Please note that we do not offer any exchanges for online purchases. You are
   invited to return your product and then place a new order for the
   product you wish to purchase, subject to stock availability.
7. You may exchange the items purchased from Private Collection online at our
   offline boutiques, with Level Shoes boutique as an exception.
8. Private Collection offers a flexible return policy to make your online shopping experience as convenient as possible.
9. We reserve the right to monitor returns made by the client, and continued
   returns will be flagged and may, at our discretion, refuse Orders from
   customers.