Terms of Sale

CONTACT US

For all inquiries please contact us through whatsApp (+971 55 343 9920) or via email at onlinesales@13.234.69.93. Client Liaison is available Saturday to Wednesday from 10:00 AM to 7:00 PM (UAE Time) excluding holidays, and Thursdays 10:00 AM to 3:00 PM excluding holidays.

Online Orders

All orders are subject to stock availability of the Product(s) and acceptance.

Private Collection, in its sole discretion, reserves the right not to confirm an Order, for reasons such as but not limited to inaccuracies, suspected fraud, and shipping restrictions.

Items in your cart are not reserved and may be purchased by other users until the completion of Your Order. The website contains information that you may use as an approximation of the availability. The items might be available during the order process but sold out by the event we prepare the order.  In these circumstances, we will notify you by email or telephone.

Upon completing your order, you will receive an email acknowledging the receipt of your order. Your order is confirmed once you receive an email confirming the dispatch of your items.

Packaging

The following means of payment are accepted by Private Collection:

  • Visa
  • Master Card
  • Cash on Delivery

Please note that COD is available in UAE city limits and accepts local currency only.

DELIVERY

Orders placed after the cut-off time of 2:00 PM (UAE Time) or during any UAE public holiday will be processed the next working day.

Orders are delivered Saturday through Thursday, excluding Fridays and holidays. Private Collection cannot be held accountable for unanticipated delivery delays beyond our control.

Orders for store pick-up confirmation may take 3 hours to 3 business days, depending on the availability of the items in the particular store. You will be notified when the items will be available in the desired boutique.

Shipping charge for international orders will vary according to the type of shipment and the place of delivery of the Products. Shipping fees are indicated at the time of placement of the Order.

ShippingDelivery TimeCharges
Cash on Delivery2-3 Business days25.00 AED
Store Pick Up1-3 Business daysFree of Charge
Dubai Same Day Delivery (City Limits)Before 9:00 PM25.00 AED
UAE Standard Shipping2-3 Business daysFree of Charge for orders above 500.00 AED
25.00 AED shipping charge for orders less than 500.00 AED
Bahrain, Kuwait and Oman5-7 Business day100.00 AED
KSA5-7 Business day300.00 AED
Qatar7-10 Business day350.00 AED

Return and Exchange Policy

Items unused and in fully re-saleable condition with all accessories (dust bags, tags) and with the original packaging must be returned to us within 30 days from the date of delivery.

Accessories (sunglasses, scarf, shoumagh, ghutra and such) must be returned in the same condition it arrived in, including all packaging and documents provided with it within 7 days from the date of delivery.

All sandals must be tried on for fit and size on clean, carpeted surfaces only until you are sure that you will be keeping them. Please take care not to mark the soles or damage the shoe box. Items that are damaged or soiled may not be accepted and may be returned to you.

For any discrepancies with your order or receive an item that is not in perfect condition please WhatsApp us on +971 55 343 9920 from 10am – 7pm (UAE time) or email us at onlinesales@13.234.69.93.

Please note that we do not offer any exchanges for online purchases. You are invited to return your product and then place a new order for the product you wish to purchase, subject to stock availability.

You may exchange the items purchased from Private Collection online at our offline boutiques with Level Shoes boutique as an exception.

Private Collection offers flexible return policy to make your online shopping experience convenient. We reserve the right to monitor returns made by the client and continued returns will be flagged and may, at our discretion, refuse Orders from customers.

Return Process

Free Returns Pick Up

We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy. We encourage you to book your return pick up 14 days after the delivery date.

To book your return pick up:

  • Head to ‘Orders & Returns’ in My Account
  • Contact our Client Liaison through WhatsApp (+971 55 343 9920) or email us at onlinesales@13.234.69.93 from 10am – 7pm (UAE time).

Drop off

Our service gives you the flexibility to return your online order by dropping it to any DHL drop of point near you. Please ensure to prepare your package properly with the documents (return airway bill, return commercial invoice) included with your order.

Use only the original delivery box for shipment. Items returned in different packaging will not be accepted for return or will have refurbishment charge.  Affix our return label included with your order.

Refund Process

Once your return has been received, inspected, and accepted, we will then process your refund. Shipping costs and applicable taxes or import duties are non–refundable. Depending on your financial establishment, refund may take up to 14 business days for the credit to post to your account.

Gifted Items

Gifted items can be returned and refund will be issued to the purchaser’s card or account.