All orders placed are sent out with their original packaging and accessories (such as dust bags, or paper bags, depending on the product) and carefully packed with our e-commerce box.
Free gift wrapping and personal message options are available on our checkout page.
The following means of payment are accepted by Private Collection:
SHIPPING & DELIVERY
Orders placed after the cut-off time of 2:00 PM (UAE Time) or during any UAE public holiday will be processed the next working day.
Orders are delivered Monday through Saturday, excluding Sundays and holidays.
Private Collection cannot be held accountable for unanticipated delivery delays beyond our control.
Orders for store pick-up confirmation may take 3 hours to 2 business days, depending on the availability of the items in the store.
You will be notified when the items will be available in the desired boutique.
The shipping charge for international orders will vary according to the type of shipment and the place of delivery of the Products.
Shipping fees are indicated at the time of placement of the Order.
RETURNS & EXCHANGES
Items unused and in a fully re-saleable condition with all accessories (dust bags, tags) and with the original packaging must be returned to us within 30 days from the date of delivery.
Accessories (sunglasses, scarf, shoumagh, ghutra, and such) must be returned in the same condition it arrived in, including all packaging and documents provided with it within 7 days from the date of delivery
All sandals must be tried on for fit and size on clean, carpeted surfaces only until you are sure that you will be keeping them.
Please take care not to mark the soles or damage the shoe box. Items that are damaged or soiled may not be accepted and may be returned to you.
For any discrepancies with your order or receive an item that is not in perfect condition please WhatsApp us at +971 55 343 9920 from 10 am – 7 pm (UAE time) or email us at firstname.lastname@example.org.
Please note that we do not offer any exchanges for online purchases. You are invited to return your product and then place a new order for the product you wish to purchase, subject to stock availability.
You may exchange the items purchased from Private Collection online at our offline boutiques with Level Shoes boutique as an exception.
Private Collection offers a flexible return policy to make your online shopping experience convenient.
We reserve the right to monitor returns made by the client and continued returns will be flagged and may, at our discretion, refuse Orders from customers.